AI Product Design 2026

OpenWorld CRM

AI-powered client management system for the port sector in Santos, with document reading, workflow automation, and configurable intelligent agents.

OpenWorld CRM: Sistema de gestão de clientes com IA e agentes inteligentes. Case Product Design por Raphael Barboza
Company
OpenWorld
My role
Product Designer
Segment
Foreign Trade
Tools
Figma, Claude
The Problem

Manual processes and scattered documents blocking operations

The OpenWorld team was losing excessive time on repetitive tasks, manual reading of trade documents, non-centralized client management, and fragmented operational flows.

The Solution

CRM with AI and agents configurable by the team itself

Um sistema de gestão portuária que centraliza clientes e permite à equipe configurar agentes de IA para automatizar leitura de documentos de comércio exterior, agilizar processos operacionais e melhorar o atendimento, tudo adaptado à realidade do setor portuário de Santos.

In Progress

Case in Preparation

I'm documenting this project with all the process details, design decisions, and results. Check back soon.

Coming soon
Produto Web
Wolf Pro Link
Próximo projeto: Wolf Pro Link: Case design sistema saúde esportiva por Raphael Barboza